Upon placing your order, you’ll receive an email confirmation with the details of your order. Our team will then review and confirm your order through WhatsApp, email, or phone call, ensuring a seamless transaction process.
We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery. For cash payments, a 50% payment is required upon order confirmation.
Certainly! We offer customization options for many of our products. Our team understands that finding large-size wall art pieces within the UAE can be challenging. Whether you need a specific size or color modification, we’re here to help create a piece that perfectly suits your space and style.
Feel free to reach us at (04) xxx xxxx or via WhatsApp at xxxxxxxxx , and a customer care representative will gladly assist you in placing your order. Our office is open Monday through Saturday, from 9 AM to 6 PM, Gulf Standard Time.
All our products are handmade with care, and it takes time to create each piece. Orders are typically delivered within 30-45 business days. However, please note that handmade items may require additional time for production. Our team will keep you informed about the status of your order throughout the process.
Orders can be canceled for a full refund if the cancellation is requested within 48 hours after placing the order. After this period, a 50% non-refundable fee applies to cancellations due to the made-to-order nature of our products. Please refer to our cancellation policy for more details.
Yes, you can. During the checkout process, you can specify a different shipping address for the recipient of the gift. Additionally, if you would like to include a personalized message, you can provide instructions to our customer service team, and we’ll ensure it’s included with the delivery. If you have any specific requests or need assistance in placing a gift order, feel free to contact our customer service team, and we’ll be happy to assist you further.
You can track the status of your order by logging into your account on our website or contacting our customer service team for assistance.
We offer shipping and installation services within Dubai as part of our delivery service, all handled in-house. Shipping times and costs may vary depending on your delivery location and the size of your order. We’re actively working to expand our services to other Emirates soon.
Yes, installation services are included as part of our delivery service. Additionally, many of our products are designed for easy installation and come with detailed instructions to help you set them up yourself.
We provide this service at a nominal extra cost. Please contact our customer service team to make the necessary arrangements.
Our products are crafted using a variety of high-quality materials, including wood, metal, glass, ceramic, and porcelain. Additionally, we incorporate repurposed materials reflecting our efforts towards eco-conscious art. Each material is carefully selected to ensure durability, aesthetics, and sustainability.
For more detailed information about our current shipping policy and availability, please visit our website or contact our customer service team for assistance.
Our products are manufactured at our joinery facility in Al Quoz, Dubai, UAE.
We provide detailed product dimensions on our website to help you determine if the decor will fit your space. Additionally, our customer service team is available to assist you with any questions you may have.
Yes, most of our products are designed to be versatile and can enhance both indoor and outdoor spaces. For specific product recommendations or assistance, please check the product descriptions or contact our customer service team for personalized assistance.
Absolutely! While most of our products are made-to-order, we do have select artworks available for viewing at our show villa. We welcome visitors to our showroom by appointment. Please contact us to schedule your visit.
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 14 days of receipt for a refund or exchange. Please note that our products are made to order, and we offer a 50% refund for any product returns within this period. Please refer to our return policy for more details.
Certainly! Our team of design experts is here to assist you in selecting the perfect artwork for your space. Whether you need advice on color schemes, sizing, or style compatibility, we’re here to provide personalized recommendations. Additionally, we can also recommend furniture to complement the artwork and enhance your overall decor. Contact us for assistance in elevating your home or office with the perfect artwork.