At Galleria Exclusive, we are committed to ensuring your satisfaction with every purchase. Please review our policies regarding cancellations, returns, refunds, and customer complaints below:
Cancellation Policy
- Cancellation Period: Customers may cancel their orders within 48 hours of placing the order without incurring any cancellation fees.
- Cancellation Requests: To cancel an order, customers must contact our customer service team within the specified cancellation period. Requests can be made via phone at [customer service number] or email at [customer service email].
- Cancellation Fees: Orders canceled after the 48-hour window may be subject to a cancellation fee of 50% of the product purchase price. This fee will be deducted from the refund amount.
- Refund Process: Refunds for canceled orders will be processed within 5-7 working days from the date of cancellation. The refunded amount will be credited back to the original payment method used for the purchase.
Return Policy
- Product Condition: We accept returns only for products that are in their original condition, unused, and undamaged.
- If a manufacturing defect is present, it is covered under our Galleria Exclusive 1-year warranty. For other cancellations, returns must be initiated at the time of delivery or within 3 days of delivery. Since all products are made-to-order, 50% of the product purchased is non-refundable.
- Return Process: To initiate a return, customers must contact our customer service team to obtain a return authorization. Returns made without prior authorization may not be accepted.
- Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or damage during transit. Return shipping fees will be deducted from the refund amount.
- Inspection and Approval: All returned products will be inspected upon receipt. Galleria Exclusive reserves the right to approve or reject returns based on the condition of the returned items.
Refund Policy
- Refund Eligibility: Refunds are issued for returned products that meet the criteria outlined in our return policy. Refunds are not applicable to canceled orders within the 48-hour window.
- Refund Processing Time: Once a return is approved and received, refunds will be processed within 5-7 working days. Refunds will be credited back to the original payment method used for the purchase.
- Refund Delays: Please note that refund processing times may vary depending on your bank’s policies. Galleria Exclusive is not liable for any delays in refund processing caused by bank processing times.
Customer Complaint Policy
- Complaint Resolution: Galleria Exclusive is committed to addressing customer complaints promptly and efficiently. Customers can contact our customer service team to file a complaint regarding any issues with their order.
- Response Time: Our customer service team will endeavor to respond to all customer complaints within a maximum of 3 working days. We aim to resolve complaints to the customer’s satisfaction in a timely manner.
- Contact Us: If you have any questions or concerns regarding our policies or need to file a complaint, please contact our customer service team for assistance. We are here to ensure a seamless experience for our customers.
